Organisation Development Magazine (Dutch)
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What is Service Management?
Service Management is:
Making certain that the correct measures are taken to, considering available means, ensure the highest possible service level and that those measures remain effective.
In practice, this means, in any case, making certain that ...
- Service provision leads to achieving the purposed goals;
- Services are provided correctly;
- Disturbances in service provision are suppressed and counteracted adequately and effectively;
- Cost of service provision are not unnecessarily high (maximum return on investment);
- Effective measures are taken to deal with consequences of calamities;
- The service organisation is prepared to accommodate and support future organisational developments.
For more information, read the Free booklet (Dutch), or Contact us.
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